About The Company
Our Federal Government client is an integral to the Australian Government's economic agenda. thier purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. They have three objective to growing innovative and competitive businesses, industries and regions; investing in science and technology; and strengthening the resources sector.
Role Overview
The Division provides a range of enabling services and operations delivery to the department and to Australian businesses and are experienced and motivated User researchers / Interaction designers to support ongoing major projects. The roles will be responsible for driving a human-centric approach to service delivery, focusing on understanding customer, business, and technology needs and balancing these to deliver effective digital services.
We are seeking experienced User researchers / Interaction designers with a dual skillset, working across both disciplines to understand and translate our complex business needs into intuitive user experience. The successful candidates will have the opportunity to contribute to multiple departmental digital initiatives, and service improvements for pubic-facing and internal services, as part of agile multi-disciplinary teams.
Key duties and responsibilities
- Collaborate with a multi-disciplinary team, to help gather evidence and design, iterate and continually improve the experience for users
- Integrate business objectives with user needs to create deliverables such as user stories, personas, user journeys, wireframes, designs and interactive prototypes
- Be responsible for user research plans and determining the appropriate research methods and techniques to achieve digital project objectives as well as managing the recruitment of participants
- Report user research findings, roadmap prioritisation and contribute to presenting insights and concepts to business areas
- Explore complex problems and communicate insights using a range of user research and co-design methods to evaluate digital products and services.
- Using a mix of methods to co-design solutions for complex problems and create intuitive and easy-to-use interactive prototypes and Proof Of Concepts for digital products.
Required skills and experience:
- Experience in research, discovery and alpha phase of the product lifecycle
- Strong understanding of inclusive and accessible design, user behaviour, heuristics and website analytics
- Ability to conduct regular usability testing and validation of designs, prototypes, and ideas
- Understanding of design principles and systems
- Understanding and implementation of WCAG 2.1 level AA guidelines as a minimum
