ICT Business Analyst

Location: Sydney
Discipline: Government, Digital Transformation & Design
Job type: Full Time
Salary: $$911 per day
Contact name: Kristen Brinker

Contact email: Kristenb@thenetworkit.com
Job ref: BH-9536
Published: 3 months ago
Startdate: 2024-09-12
ICT Business Analyst
  • Contract Engagement – Government Entity
  • Attractive Daily Rate ($911 + Super) & Hybrid Work Arrangement
  • Pivotal role in uplifting the Digital landscape
The Company
Working with a critical Government department who are undergoing an expansive technology transformation and uplift – large body of work with a view for extensions.

The Role
Join a dynamic, multi-disciplinary team and play a key role in defining, designing, developing, and delivering digital solutions for impactful transformation projects, focusing on customer experience and human-centered design.  This is an exciting opportunity to shape future Digital offerings by identifying business needs and enhancing processes.

Key Responsibilities
  • Review & Analyse: Assess business objectives, processes, and information needs, identifying key changes to drive business improvements.
  • Consult & Negotiate: Collaborate with diverse stakeholders, including vendors, to align project outcomes with strategic goals.
  • Engage & Define: Partner with stakeholders to clearly define business requirements, customer needs, and develop a compelling business case for seamless project execution.
  • Discovery & Insights: Conduct thorough current and future state analysis to uncover service delivery gaps and areas for improvement.
  • Support Design: Assist the project team in producing key deliverables like customer insights reports, journey maps, and solution designs, evaluating the best options for success.
  • CX & Design Thinking Expertise: Demonstrated experience in customer profiling, journey mapping, and human-centered design thinking.

Skills & Experience
  • Minimum 5 years of experience as a Business Analyst.
  • Proven expertise in analysing business processes and functional requirements, including tracking changes.
  • Experience in customer experience design, particularly customer profiling and journey mapping.
  • Ability to distil business needs and identify optimal solutions.
  • Expertise in Atlassian tools, including JIRA, Confluence, and Portfolio.
  • Government Sector Experience: Proven track record working within the government sector is a must.
Please note due to the nature of this role you must be an Australian Citizen or Australian Permanent Resident to be eligible to apply.

How to Apply
Click APPLY or contact Kristen Brinker at kristenb@thenetworkit.com for a confidential discussion